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Shipping returns policy

Bella Belle Shoes - Ordering & Shipping Policy

Once your order has processed please allow 2-4 weeks for delivery to your chosen address. As Bella Belle shoes are handmade occasionally sizes will be out of stock for us to order, if this is the case we will place a back-order with Bella Belle directly. We will notify you prior to the back-order to ensure a later delivery is acceptable, if this is not acceptable to you we will refund your order.

We only accept online orders for Bella Belle shoes from UK & Channel Island postal addresses. Orders are shipped within 2-4 business days of their arrival at the boutique. We cannot be held accountable for unforeseen conditions that delay delivery times.

All packages are sent via trackable services and will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. Rachel Ash is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with the shipper. In the event that your package is lost or misplaced we will do our best to assist you.

Bella Belle Shoes - Returns Policy

It is important to us that you are totally happy with your Bella Belle shoes order. You may return new, unworn shoes for a refund within 14 days of receipt from your delivery. Any refund requests post 14 days from receipt will not be eligible for refund.

Any subsequent return requests following on from a previous exchange on the same order will incur a £30 charge from the refund amount. This is to cover the additional costs incurred for shipping to/from the USA for the exchange, previously undertaken free of charge by the business in good faith the customer was retaining the order.

Any returned shoes must be in their original condition and packaging with no signs of wear or tear. We advise our customers to try on their shoes on a carpeted area to prevent scuffing. If shoes are returned with scuff marks, signs of wear or toe marks, we will not be able to process a refund.

Customers are responsible for all postage costs on any returned goods. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.). Any refunds will be processed within 10 working days, and will not include any shipping costs incurred, only the item price will be refunded to the customer.

You can return your order to us via any tracked method but we recommend you have insurance for the parcel, we will not be liable for goods that are lost or damaged in transit. Ensure to keep your tracking reference for your records as customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with the shipper.

Please contact us at info@rachelash.co.uk if you have any questions about the exchange process.

Bella Belle Shoes - Exchanges Policy

We are also happy to exchange your Bella Belle Shoes order for any style or size, please complete the exchange form and return your order within 14 days of receipt from your delivery. Any exchange requests over 14 days old will not be eligible for an exchange. Any exchange for styles at greater or lower costs will incur addition fees/refunds accordingly.

Any exchanged shoes must be in their original condition and packaging with no signs of wear or tear. We advise our customers to try on shoes on a carpeted area to prevent scuffing. If shoes are returned with scuff marks, signs of wear, toe marks, we will not be able to process an exchange. For exchanges please allow 4-6 weeks for your order to be processed and shipped to your address.

You can return your order to us via any tracked method but we recommend you have insurance for the parcel, we will not be liable for goods that are lost or damaged during transit. Ensure to keep your tracking reference for your records as customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with the shipper.

Any subsequent return requests following on from a previous exchange on the same order will incur a £30 charge from the refund amount. This is to cover the additional costs incurred for shipping to the USA for the exchange, previously undertaken free of charge by the business in good faith the customer was retaining the order.

Please contact us at info@rachelash.co.uk if you have any questions about the exchange process.

Bella Belle Shoes - Cancellation Policy

If you have accidentally placed your order with us you can inform us in writing within 48 hours of the order time. Any cancellation requests made outside of this time will not be eligible and the order will be processed. If you have any questions about this please contact us at info@rachelash.co.uk.

Bella Belle Shoes - Pricing

We reserve the right the price the products as we deem appropriate. As an online business our prices change in response to exchange rate fluctuations (USD/GBP), stock and demand from customers. In this case we will not refund the difference of any price change. We will review exchange rate fluctuations every quarter to best align our pricing to the market.